We have a 30-day return policy, which means you have 30 days after delivery of the last item in your order to request a return. If the final day falls on a weekend or holiday, the return window extends to the next business day.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at curvella101@gmail.com. Please note that returns will need to be sent to the following address:
17 Heversham walk, Manchester M18 8AY
Please email curvella101@gmail.com before returning an item. We’ll give you the return address and instructions.
For change-of-mind returns, you must arrange and pay for return postage.
If the item is damaged, faulty, or incorrect, please email us first. We’ll arrange any necessary return at no cost to you.
You can always contact us for any return question at curvella101@gmail.com.
Request a return or cancellation online
You can also submit a request through your customer account.
- Sign in using the email address you used for your order and the verification code sent to your email.
- Open the relevant order.
- For delivered items, select the return action, choose the items and reason, and submit your request.
- For items that have not yet been fulfilled, select the cancellation action, choose the items, and submit your request.
Available actions depend on your order's eligibility. You will receive an email confirming your request. A cancellation request does not automatically cancel your order; we review each request. Please wait for return instructions before sending items back. You can still email curvella101@gmail.com for help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at curvella101@gmail.com.
Curvella
17 Heversham walk, Manchester M18 8AY
07864724925
